At ReikiScoop, we are committed to ensuring our customers’ satisfaction. We understand that sometimes products might not meet your expectations, and we’re here to help make it right.
Damaged or Defective Items
If you receive an item that is damaged or defective, please report the issue within 30 days of receiving the product. We will arrange for a replacement or refund after assessing the concern.
Lost Packages
For orders that have not arrived, please report the issue within 30 days from the estimated delivery date. We will investigate and, if deemed our error, will remedy the situation at our expense.
Incorrect Address
Should an address be considered insufficient by the courier, the shipment will be returned to our facility. Please note that reshipment costs arising from incorrect address details will be your responsibility.
Unclaimed Packages
Shipments that remain unclaimed will return to our facility. You will be responsible for any reshipment costs.
Special Considerations
For reasons of health and hygiene, certain sealed items, like face masks, are not eligible for return. If these are sent back, they will not be available for reshipment and will be disposed of.
Buyer’s Remorse
We encourage you to choose your items carefully. Except for specific jurisdictions, we do not process refunds for buyer’s remorse. If you have questions about a product, feel free to contact us before purchasing.
Custom or Personalized Orders
As per the EU consumer rights directive, items that are customized or made per consumer specifications are exempted from the right of withdrawal.
Initiate a Return
If you or your customers have any concerns about an order, the best course of action is to reach out to us directly. For any returns or queries, please email us at contact@reikiscoop.com.
Governance
This policy is crafted in accordance with the English language, regardless of translations made for other purposes.
Return Shipping Costs
Unless the return is due to an error on our (ReikiScoop) part, return shipping costs will be the customer’s responsibility.
Exchanges
At ReikiScoop, our aim is to ensure you receive products that resonate with your needs. However, we currently do not offer exchanges. If you have concerns about the product you received, please reach out to us directly for assistance.
Condition of Returned Items
For a return to be processed, items must be returned in their original condition: unused, unwashed, and with all original tags and packaging intact. Products that show signs of use or are not in their original condition may be denied a return or may be subject to a restocking fee.
Limitation of Liability
ReikiScoop shall not be held liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from (A) your access to, use of, inability to access, or inability to use our products; (B) any unauthorized access to or use of our servers and/or any personal information stored therein.
Updates & Modifications
Our Return Policy may evolve over time, reflecting our commitment to improving customer experience and adapting to the dynamic nature of our offerings. We reserve the right to modify or update this policy at any time. It’s essential for our customers to regularly review this policy for any changes. The most recent version of our Return Policy will always be available on our website, ensuring transparency and clarity.